Shipping & returns
We are currently shipping at least twice a week - we will endeavour to ship your order next day where possible. We charge a Regular Post flat rate of $10 Australia wide, with free Regular Post on orders over $59 Australia wide*
*We reserve the right to not ship an item for free or flat rate postage if it is too large to reasonably do so. In most cases, this exception is for very large items and will be indicated in the product description. If you purchase an item that requires extra postage costs and you do not wish to pay this, your purchase will be refunded in full.
We will choose the best shipping provider at the time of packing - we regularly ship with Australia Post, Fastway and Sendle. Please allow adequate time for your order to arrive (remember - Tasmania is a long way from rural Queensland!). Australia Post as well as some freight companies are experiencing delays due to COVID-19.
Returns Policy -
Please choose your items carefully - and if you are unsure about anything, please get in touch prior to purchasing and we can answer your questions or email more photos! We are unable to provide refunds or exchange for change of mind or if they don't fit.
Refunds can only be accepted if your goods are faulty, damaged on arrival, or in accordance with ACCC guidelines. Please email us straight away at email@example.com if you have any issues with your purchase.
Sales and discounts: If you purchase something for a sale price or using a discount code, this is a final sale that cannot be returned for refund or exchange.
Coronavirus and Hygiene -
Rest assured only two people (us - James & Emily!) work in our business, meaning we have maximum control over how your order is packed. We ensure all orders are packed hygienically and with care so it can safely reach you at your home or work location. Please get in touch if you have any questions by emailing firstname.lastname@example.org (but as our shopfront is now closed and we have limited work hours please be patient with a response!)
During this time especially we appreciate you supporting a small local business.